Shipping & Returns Conditions

General Terms and Conditions:

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cerberus Investigations Limited’s relationship with you in relation to this website.

The term ‘Cerberus Investigations Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 90 Long Acre, London, WC2E 9RZ. Our company registration number is 5374116 and our registered address is 18 Glenburnie Road, London, SW17 7PJ. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Cerberus Investigations Limited’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Returns & Shipping Policy:

All orders will be dispatched as soon as possible and we will endeavour to get your items to you within 2-3 working days.
Some orders may take 7-10 working days due to the nature of the order. Please check item description for details.
Overseas order orders may take from 5-10 working days depending on selected delivery method. Please email us for further details.
Cerberus Investigations Limited t/a Spyonyou.co.uk is not responsible for any delay in delivery however we will endeavour to chase items which have been delayed on your behalf as the customer.
Order will be shipped via an express mail service.
If you wish to have your item delivered more rapidly please select appropriate service.
It is the responsibility of you the customer to specify delivery preference.
It is your responsibility to make collection arrangements for deliveries of products to your specified address.
Any undelivered or uncollected orders sent back to us will be re-sent at the customers cost. Cerberus Investigations Limited t/a Spyonyou.co.uk reserves the rights to hold an item awaiting re-delivery until the additional P&P has been paid.
It is the responsibility of the customer to provide the correct postal address. Failure to do so may result in the item being delayed or even lost. In the event that an items fails to be delivered due to the incorrect address being inputted by the customer, Cerberus Investigations Limited t/a Spyonyou.co.uk will hold no responsibility in supplying another item or issue a refund as this is a lost in which has occurred due to the customers failure to provide Cerberus Investigations Limited t/a Spyonyou.co.uk with the right postal details.
Should your item be damaged in transit please contact Cerberus Investigations Limited t/a Spyonyou.co.uk via our contact page to arrange a replacement.
Items will need to be returned before being replaced.
Cerberus Investigations Limited t/a Spyonyou.co.uk will be happy to refund certain products should you not be satisfied with the products. The P&P will however not be refunded.
For overseas customers, customers not living within the United Kingdom will be excluded from the refund policy; however items return will be exchanged for a credit note. This can be used to purchase items at the same value as the original purchase minus the 25% refund fee plus P&P.
All refunds will be re-credited via the same method and account.
Please allow 7 days for a refund to be credited back to your account.
Any errors incurred will be rectified.
If there are any errors with calculations of any orders you the customer will have to pay the difference if any to complete your order.
We reserve the right to change and alter these terms and conditions without any prior notice.
Using Cerberus Investigations Limited t/a Spyonyou.co.uk you agree to these terms and conditions.